Shipping Policy
Effective Date: [Insert Date]
At Dr.Trust, we are committed to delivering your orders quickly and safely.
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Time
- Standard delivery typically takes 3–7 business days depending on your location.
- Delivery times may vary due to external factors like weather, courier delays, or high demand.
3. Shipping Charges
- Shipping charges (if any) will be calculated at checkout.
- We may offer free shipping on selected orders or promotions.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email/SMS.
- You can track your order in real-time through the courier partner.
5. Delivery Issues
If you experience any issues such as:
- Delayed delivery
- Damaged package
- Missing items
Please contact us within 48 hours of delivery at:
📧 [Insert Email Address]
6. Incorrect Address
- Please ensure your shipping details are accurate.
- Dr.Trust is not responsible for delays or losses due to incorrect addresses.
🔄 Return & Refund Policy
Effective Date: [Insert Date]
We want you to be completely satisfied with your purchase.
1. Returns Eligibility
You may request a return if:
- The product is damaged, defective, or incorrect
- The request is made within 7 days of delivery
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Opened or used supplements
- Products without original packaging
- Items marked as non-returnable
3. Return Process
To initiate a return:
- Email us at 📧 [Insert Email Address]
- Provide your order number and issue details
- Share photos (if applicable)
Our team will guide you through the next steps.
4. Refund Policy
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
5. Replacement Policy
- If eligible, we may offer a replacement instead of a refund
- Replacement delivery time will be similar to standard shipping
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Then contact us at 📧 info@dr-trust.net
7. Contact Us
For any shipping or return-related queries:
Dr.Trust
📧 Email: info@dr-trust.net
📍 Address: [Insert Address]