Shipping Policy

Effective Date: [Insert Date]

At Dr.Trust, we are committed to delivering your orders quickly and safely.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time

  • Standard delivery typically takes 3–7 business days depending on your location.
  • Delivery times may vary due to external factors like weather, courier delays, or high demand.

3. Shipping Charges

  • Shipping charges (if any) will be calculated at checkout.
  • We may offer free shipping on selected orders or promotions.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email/SMS.
  • You can track your order in real-time through the courier partner.

5. Delivery Issues

If you experience any issues such as:

  • Delayed delivery
  • Damaged package
  • Missing items

Please contact us within 48 hours of delivery at:
📧 [Insert Email Address]

6. Incorrect Address

  • Please ensure your shipping details are accurate.
  • Dr.Trust is not responsible for delays or losses due to incorrect addresses.

🔄 Return & Refund Policy

Effective Date: [Insert Date]

We want you to be completely satisfied with your purchase.

1. Returns Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect
  • The request is made within 7 days of delivery

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Opened or used supplements
  • Products without original packaging
  • Items marked as non-returnable

3. Return Process

To initiate a return:

  1. Email us at 📧 [Insert Email Address]
  2. Provide your order number and issue details
  3. Share photos (if applicable)

Our team will guide you through the next steps.

4. Refund Policy

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued to the original payment method

5. Replacement Policy

  • If eligible, we may offer a replacement instead of a refund
  • Replacement delivery time will be similar to standard shipping

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Then contact us at 📧 info@dr-trust.net

7. Contact Us

For any shipping or return-related queries:

Dr.Trust
📧 Email: info@dr-trust.net
📍 Address: [Insert Address]