Effective Date: [Insert Date]

At Dr.Trust, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • You received a damaged or defective product
  • You received an incorrect item
  • The product is unused and in original packaging
  • The request is made within 7 days of delivery

2. Non-Refundable Items

We do not offer refunds for:

  • Opened or used supplements (for hygiene and safety reasons)
  • Products without original packaging
  • Items purchased during special promotions (if marked non-refundable)

3. Refund Process

To request a refund:

  1. Email us at 📧 [Insert Email Address]
  2. Provide your order number and issue details
  3. Attach photos (if the product is damaged or incorrect)

Our team will review your request and respond within 1–2 business days.

4. Refund Approval

  • If your request is approved, the refund will be processed within 5–7 business days
  • Refunds will be issued to the original payment method

5. Replacement Option

In some cases, we may offer a replacement instead of a refund, depending on product availability and issue type.

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us at 📧 [Insert Email Address]

7. Shipping Costs

  • Shipping charges are non-refundable, unless the return is due to our error
  • Return shipping costs may be the customer’s responsibility unless the product is defective or incorrect

8. Contact Us

For refund-related queries:

Dr.Trust
📧 Email: [Insert Email]
📍 Address: [Insert Address]